The tribunal ruled that VW Financial Services SA should cease to charge consumers 'on the road' admin and handling fees on credit agreements from April 10 2019.
The road, admin and handling fees charged by Volkswagen Financial Services South Africa on consumer credit agreements is unlawful, the National Consumer Tribunal ruled on Monday.
The tribunal found that the fees were not permitted to be charged on credit agreements by the National Credit Act.• Cease to charge consumers"on the road" admin and handling fees on credit agreements from April 10 2019 and to submit written confirmation to the NCR to this effect. • Refund all those consumer charges, fees or interest levied and submit a report by independent auditors to the NCR.
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