A coveted report has ranked the best airlines to fly in the U.S.
, when Delta Air Lines took the top spot—the first time the airline had won with J.D. Powers since 1995. What propelled Delta into the top spot last year? “Delta’s win last year was largely a product of their ‘people’ skills and Delta’s ability to adapt to the changing Covid environment,” says Taylor. “Most airlines in the study had ups and downs in the 2022 study year. Leisure travel demand surged, assets were re-deployed and labor issues affected almost all airlines.
One big surprise on this year’s list was Allegiant Air, which got a fourth place ranking in the economy segment, beating out legacy carriers like United Airlines and American Airlines . “Allegiant’s typical boarding process seems to be appreciated by the passengers flying Allegiant,” says Taylor. But Taylor points out that it’s been a time of change. “With such a turbulent past two years, it wasn’t unexpected to see some churn in the rankings,” he says, noting that “it’s been a very unsettled industry during the Covid period with many changes in service levels on the aircraft and with the fleet that the airlines have put into service.
J.D. Powers’ study revealed some other key findings about the state of air travel in 2022. The big takeaway: Consumer satisfaction has declined across most measures. Passengers are most frustrated about increases in the cost of tickets, given that higher fuel prices and rising demand are driving a 20% increase in average airfares. Upper class passengers in premium economy and first/business are also frustrated by food and beverage offerings—most of all they want their free drinks back.
So where are things headed? Is the state of air travel going to be getting better or worse? “Airlines should be able to solve their fleet, crew and schedule problems by later this summer,” predicts Taylor. “But by that time the flying public will likely be focused on the price of a ticket. Fuel costs are expected to be a major price factor if demand continues on its current trend.”. Or read on for the lists of the best airlines in America....
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