Ralph Helm, Inc., an outdoor power equipment and parts dealer, recently celebrated a century in business in Elgin.
A lot has changed in Elgin in the past 100 years, but dedication to customer care has been a constant for Ralph Helm, Inc. "Competitors have come and gone, but we know that as long as we maintain our service and our relationship with our customers, we'll be all right," said third-generation owner Ralph Helm III.
That same year current partner Jim Brandes joined the company as a 15-year-old working for Ralph Jr. Ralph III joined the company in 1982. "We are a family business," Jarvis said."We're basically all like family even though we're not blood-related. Jim and Ralph are like my brothers." That benefit includes The Ralph Helm, Inc. Advantage, which guarantees that if you buy equipment from them and it should ever need service, they'll complete the job in one working week. If they can't, they'll give you a free loaner to use until the repair is done."They're earning their livings with these mowers and these weedeaters," Helm said."They just can't afford to be down.
"I'm so humbled to be able to carry on the tradition," Jarvis said."And we're not changing the name. Our customers know where to find us and what to expect from us, so we're excited."
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