Qantas is sitting on $400 million worth of COVID-related flight credits and is encouraging customers to use them by offering a number of incentives.
The national carrier issued more than $2 billion in credits to travellers after mass flight cancellations during the COVID-19 pandemic.
Qantas group Chief Customer Officer Markus Svensson said the airline had made major improvements to its booking system, making it easier to claim credits.“We know the credits system has been challenging because of the sheer complexity of putting millions of bookings in a holding pattern for up to three years," he said.
The airline has also launched a"Find My Credit" tool available on its website, allowing passengers to search if they have COVID flight credits using their email, surname or original booking reference number. About 80 per cent of outstanding credits can be claimed as a refund with customers who booked with Qantas advised to contact its call centre, and those who booked via a travel agency to contact their agent.“The majority of the COVID credits we hold can be converted into refunds but we can’t do it automatically as the credit cards used for the purchase as far back as 2019 may have expired," he said.
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