The airline will no longer require customers to use their unclaimed flight credits by the end of the year.
Customers with Qantas flight credits will be able to claim a cash refund at any time, but can only use them to book flights up until the end of the year "due to a system limitation".
"Today's announcement makes Qantas' COVID credit policy one of the most flexible of any airline in the world, and it follows three prior deadline extensions," the airline said in a statement. Joyce said the decision to remove the expiry date on credits – just days after the deadline was defended by the airline to the Senate hearing – was a result of the airline listening to customers."And, while we've improved it recently, and extended the expiry date several times, people lost faith in the process."We also hope that a lot of people still choose to put their credit towards their next journey.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Qantas to scrap COVID-19 refund expiry dateThe consumer watchdog also launched a court case against the airline over allegations it falsely advertised 8000 flights it had already cancelled.
Read more »
Qantas to scrap COVID-19 refund expiry dateThe consumer watchdog also launched a court case against the airline over allegations it falsely advertised 8000 flights it had already cancelled.
Read more »
Qantas to scrap COVID-19 refund expiry dateThe consumer watchdog also launched a court case against the airline over allegations it falsely advertised 8000 flights it had already cancelled.
Read more »
Qantas to scrap expiry date of COVID-19 refunds, as ACCC sues over cancelled flightsQantas is still sitting on $370 million of unrefunded fares, thousands of which were allegedly sold after flights were cancelled.
Read more »
Qantas saga highlights a ‘much bigger issue’ of lacking competitionIndependent Senator David Pocock says the ongoing saga between Qantas and the Australian government has highlighted a 'much bigger issue' relating to lack of competition in industry. “We see a lack of competition leading to Australians being charged more than they should be if we had more competition in a range of areas,” Mr Pocock told Sky News Australia.
Read more »