Businesses, shopping malls and law enforcement agencies are weighing which protective measures to take as customers begin packing stores during the busiest shopping days ahead.
found that online sales are settling back to pre-pandemic levels and brick-and-mortar stores are regaining their share of the retail sales market as shoppers yearn to return to the in-person experience.
In San Francisco, officials have vowed to go after those responsible. District Attorney Chesa Boudin announced California Gov. Gavin Newsom announced this week that he would direct"substantially more" law enforcement officers in highly trafficked retail corridors, and the California Highway Patrol's Organized Retail Crime Task Force said it was increasing its presence near freeways adjacent to major shopping centers.
To ward off criminals, Hayes said it may take an array of tools at retailers' disposal. Not just increasing security presence, he added, but using technology that can make a stolen item ineffective unless it's activated when purchased, locking or tying up merchandise, positioning products in strategic locations that make them harder to run away with and also training employees to be more vigilant while also engaging in customer service.
Bender said smaller retailers may have to consider solutions like locking doors and only allowing a limited number of guests in at a time or requiring appointments, but those options aren't shopper friendly and"one way or another a mob intent on entering the store is going to get in."
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