During a Public Utility Commission hearing on power restoration Thursday, CenterPoint was advised to improve communications with customers to rebuild trust.
AUSTIN, Texas — During a Public Utility Commission hearing on power restoration Thursday, executives with the companies that serve Southeast Texas got feedback on how they handled, Entergy and Texas-New Mexico Power provided updates on how they prepared for the hurricane, what kind of damage they're dealing with and when power will be restored.
PUC Chairman Thomas Gleeson advised CenterPoint to improve communications with customers to rebuild trust. "The public expects more communication, more frequent communication, different modes of communication. I think it's incumbent on all of that as we look at the way we communicate going forward," Gleeson said."I would strenuously urge you all, once everything is restored, to get out in the community whether that's town halls, talk to customers about what happened, ways you can improve," Gleeson said.
CenterPoint said it would follow up with how it intends to communicate more effectively with customers when it submits its after-action report to the PUC.KHOU would like to send you push notifications about the latest news and weather.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Houston power outages: Centerpoint, Entergy tracker; report an outageTens of thousands of people are without power as Hurricane Beryl approaches Texas on Monday.
Read more »
Houston power outage on Tuesday: Live Centerpoint, Entergy tracker; report an outageMany are still without power after over 2 million lost power during the storm.
Read more »
Houston power outage tracker: CenterPoint, Entergy maps; how to check status, restoration progressSee Houston power outages, maps, the latest updates from CenterPoint and Entergy, and how to check the status of power outages in your area on Wednesday.
Read more »
Houston power outage update: Centerpoint, Entergy, TNMP restoration progress, map ThursdaySee Houston power outages, maps, the latest updates from CenterPoint and Entergy, and how to check the status of power outages in your area on Thursday.
Read more »
CenterPoint exec tells PUC that 500K customers will still be without power next weekDuring a Texas Public Utilities Commission meeting, a CenterPoint official said 500,000 customers could be without power until next week.
Read more »
Entergy reporting 1,818 outages as Hurricane Beryl makes Texas landfallHurricane Beryl’s landfall on the Texas coast has caused power outages in several counties, with Entergy Texas reporting the highest numbers in Harris, Jefferson, Liberty, and Montgomery counties. Entergy Texas is actively working on restoring power and offers safety tips for residents during outages.
Read more »