The lawsuit alleges that regardless of weather conditions, Southwest 'knew or should have known it could not perform due to woefully inadequate staffing and complete inability to provide services as promised.'
Youssef and his spouse were stranded in Nashville, Tennessee, for several days and unable to return to San Diego"due to SWA's malfeasance," the lawsuit alleges.
The lawsuit alleges that regardless of weather conditions, Southwest"knew or should have known it could not perform due to woefully inadequate staffing and complete inability to provide services as promised." In a statement, Southwest Airlines said,"There are several high priority efforts under way to do right by our customers, including processing refunds from canceled flights, and reimbursing customers for expenses incurred as a result of the irregular operations. We have a long and proud 51-year history of delivering on our customers' expectations, and we are committed to the all-important imperative of taking care of them during operational disruptions. In fact, on Dec.
The cancellations of thousands of flights during the holiday season led Southwest Airlines to issue an apology, including a televised statement from Southwest CEO Bob Jordan, who said the carrier would"make good" with passengers affected by the company's meltdown.
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