Apple is 'doing lasting harm to the reputation of the MacBook brand,' writes DaringFireball's John Gruber, a prominent Apple blogger.
. And the issue was supposedly addressed on a hardware level with the third-generation butterfly keyboards — the same generation that was used to write The Wall Street Journal article — with a thin film that was seemingly designed to prevent dust and debris from affecting keys. Apple made no mention as to the film's purpose to prevent dust and debris from accumulating under the keys, but it's showed up in past Apple patents.
Indeed, Apple's butterfly keyboard isn't the company's most popular innovation. It was designed to allow for the ultra-slim design on Apple's Mac laptops, which are beautifully thin. But it's clearly come at a price.Some Mac users have complained that Apple's butterfly keyboard is uncomfortable to type on, as the keys have very little"travel" — the distance it takes to press a key.
Others have complained that the butterfly keyboard is also loud. I can attest that the butterfly keyboard is much louder than previous non-butterfly Mac laptop keyboards, or most other laptop keyboards. With all this said, not every Mac user with a butterfly keyboard experiences issues like missing or phantom double key strokes. Apple said"The vast majority of Mac notebook customers are having a positive experience with the new keyboard" in its apology on Wednesday.
My colleague Ben Gilbert who bought a 2018 MacBook Air when it was released in November hasn't experienced any issues with his butterfly keyboard. Furthermore, Ben actually likes the shallow travel on his MacBook Air's keyboard, as he says it lets him type faster. As for the loud typing noise, Ben says"I don't find it loud. I find it clicky."
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