Scottish Power apologised for the 'inconvenience and frustration' she has faced over the past seven years.
BBC Scotland NewsAfter years of battling with her energy supplier over a non-existent debt, Favour Asante has finally had an apology and the full amount written off.
In 2017, Favour - a church pastor - started to receive monthly bills which she did not pay as she was already topping up her prepayment meter. “There was a lot of pressure and a lot of stress. I also wasn’t too well so it was really troubling.” The rules state that meters should not be fitted when customers are over 75, in households with children under the age of two, and if anyone lives there with a terminal illness or conditions which would get worse in a cold home.Any company that breaks the rules faces enforcement action and unlimited fines.Billing error
"We have also removed the default marker and are in contact with South Seeds for a resolution that Ms Asante is happy with.”Campaigners are continuing to call for the outright ban of forced installation of prepayment meters by energy companies.
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