Postbank said a “glitch” had prevented many social grant recipients from accessing their January 2023 payments.
, acknowledged that its payment system had suffered yet another “glitch” which meant many people could not access their grants.
Among them was Stuurman. She said her son’s last child support grant payment was in November and even that was paid late. She is yet to receive the grant for December and January. Tuesday was the third time she had visited the office to ask why the grant had not been paid. Stuurman was with her mother-in-law Yolanda Lawrence who had not yet received her disability grant this month. “I can’t pay my debts or anything. I’ve had to tell everyone that I borrowed money from, that I didn’t receive my grant yet.”
“We came to the Post Office last week and they said there was no money,” said Manuel. When she returned on Monday morning at 6am, she said the line was snaking around the building. “There were almost 100 people already waiting.”
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