Criticism by rival channel Gamers Nexus has prompted a big apology
in which several high-ranking employees and executives promised to do better while reading from teleprompters.“Effective immediately, all YouTube video production is on pause and our teams are going to be spending this entire next week focusing on long term workflow changes to make our content better in a lasting way,” Chief Financial Officer Yvonne Ho said in the video. She and others promised to use that time to overhaul the company’s guidelines and best practices to prevent future mistakes.
The broader takeaway from the Gamers Nexus video was that Linus Tech Tips was cutting corners to pump out more and more reviews and test videos, and then getting defensive and obfuscating the truth when called out. Everyone makes mistakes, but it was the YouTube channel’s seeming rush to move past them and treat them like the price of growth that raised red flags. An edited roundup of staff comments showed many saying they wish they had more time with each new video they were producing.
“My time at this company brought my mental health to an all time low,” she wrote. “You could talk to anyone who was around me during my employment and they would confirm it. I would not have recommended anyone I knew to work there, especially with my experiences as a woman in the office.”“I wasn’t built for this, and I’m tired,” Sebastian saidannouncing he was stepping down from the CEO role. “Like ‘really can’t do this anymore’ tired.
“We’re still fucking up a lot and we need to own that fix it and move on, not be defensive and shirk blame,” Chief Technology Officer Luke Lafreniere said during the apology video. For his part, Sebastian now agrees his refusal to retest the Billet Labs monoblock cooler was a mistake. “I owe you guys better and I’m sorry,” he said.Update 8/16/2023 1:11 p.m. ET: Clarifeid in the first paragraph that production has been halted for a week.
Correction 8/16/2023 1:19 p.m. ET: Clarifeid weekly video count described in the fifth paragraph belongs to Linus Media Group as a whole and updated to reflect only one weekly podcast is produced.
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