Perspective: This tax season, IRS answered just 10 percent of taxpayer calls
the IRS by phone made this filing season particularly challenging,” Collins wrote.
In some cases, when you combine return processing and correspondence delays, it can be well over a year before the IRS resolves an issue and people get their refunds. The wait is particularly frustrating for the hundreds of thousands of taxpayers who could not file their returns or receive their refunds because identity thieves had already filed a return using their information, Collins said.Identity theft victims have to submit documentation to prove their identities. The IRS says that because of the pandemic, on average it has been taking about 360 days to resolve identity theft cases.
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