Campaigner Alan Bates became known nationwide earlier this year after the ITV drama Mr Bates vs The Post Office
Former Post Office boss Paula Vennells has apologised specifically to former subpostmaster and campaigner Alan Bates as she began giving evidence at the Horizon IT inquiry. Addressing attendees at Aldwych House, she said she would like to repeat an apology she made to Mr Bates and a number of other individuals, in one of her witness statements.
Ex-chief executive Ms Vennells apologised for "all that subpostmasters and families... have suffered" as her evidence to the Horizon IT inquiry got under way. The 65-year-old ordained priest told the inquiry she was "too trusting" at the beginning of her evidence on Wednesday. She was given a self-incrimination warning by chairman Sir Wyn Williams, but told him: "Thank you Sir Wyn... I plan to answer all questions.
Ms Vennells replied: "As the inquiry has heard, there was information I wasn't given and others didn't receive as well. One of my reflections of all of this - I was too trusting. I did probe and I did ask questions and I'm disappointed where information wasn't shared and it has been a very important time for me... to plug some of those gaps.
Ms Vennells said "one of the biggest challenges" has been "realising how much went on at an individual postmaster level".
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