Passenger left out of pocket after issue when landing at Manchester Airport

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Passenger left out of pocket after issue when landing at Manchester Airport
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Winter Mraz stumped up for taxis and food deliveries as their chair was deemed unsafe

A disabled traveller was left thousands of pounds out of pocket and almost entirely housebound for months after their wheelchair was broken on a flight to Manchester. Winter Mraz, 36, travelled to Manchester Airport after a flight from Los Angeles on April 3.

Winter, from Liverpool, was diagnosed with Ehlers-Danlos syndromes and Fibromyalgia in 2009. It means they cannot walk more than a few feet without being in pain. But after arriving in Manchester, after more than 20 hours of travelling, Winter noticed the chair did not feel right. "At this point I'm in an extreme amount of pain, because we've been travelling for over 20 hours and I've had like more than 50 back surgeries, minor and major," said Winter.

Winter sent the report to Aer Lingus several times, requesting compensation for the £2,700 chair and the cost of renting a temporary one, which they did not cover. "I literally don't know what I would do if it collapses under me." As a result, Winter said they cancelled medical appointments, was unable to go food shopping and struggled with work commitments and socialising.

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