In his new book 'Turnaround Time,' former United Airlines CEO Oscar Munoz tells his remarkable life story
about the turnaround he was leading at United Airlines. In the years since, we’ve had conversations about numerous topics ranging from leadership in crisis and his pushback against “shrink to growth” as a business strategy to my own parochial pet peeves about Newark Airport. But it wasn’t until
Chief executive officer of United Airlines Oscar Munoz speaks during the Time 100 Summit event on April 23, 2019, in New York.Switching gears to the corporeal. You’re 37 days into the job as United CEO. You have a massive heart attack, the kind that is almost always deadly, and then you need a transplant. And I kept thinking as I read it, does he really want to keep doing this job? You could easily have concluded that your body had a lot of work to do and you want to live first.
You don’t have to look like a walking heart attack to be vulnerable to one. Sometimes when it hits you, it is just genetics. I never knew my father. So I didn’t have that history. Or there’s just something weak in a particular part of your heart that is hard to diagnose without an invasive test. When it happened to me, I crawled to my phone, called 911 and gave them my address. Because you know, I’m on the 50th floor of an apartment building in Chicago.
You write that your grandmother, who was a maid at a Las Vegas hotel well into her 80s, was on your mind as you corrected that first response to the incident where aAt first, the advice was around how to spin and because it was on a partner airline and not a United Aircraft, it was the Chicago police authority, etc. So we had lots of reasons why to say it wasn’t us. Other than the reality is like, OK, bullsh-t, you’re deep into this.
You write about what you call “knowledge of contribution,” a way for people to understand themselves and what they’re really a fit for and what they are not.
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