After-sales service determines how a brand puts importance on customer satisfaction and client retention. With OPPO Care, OPPO lets you enjoy your smartphone at its best
Picture this: it’s finally the day you’re getting a smartphone upgrade or you’re out and about to shop for a smartphone as a holiday gift for your family. You’ve done enough research to find the right device for you and considered all the essential things: display, internals, cameras, design, and competitive pricing. You’re proud about your purchase, only to be shocked that after a few months of usage, the smartphone starts to glitch.
“Merely saying “Thanks” after a sale will not bring that customer back to business again. Instead, a long-term relationship is built when the company enhances customers’ buying experiences after the sales,” the study elaborated, adding that after-sales influences a firm’s reputation.Banking on its 20 years of expertise, global tech giant OPPO has successfully found the perfect blend of product supremacy and customer loyalty.
OPPO also has the OPPO Service Day every 10th to 12th of the month where it treats its customers with freebies and discounts on accessories, LCD, and motherboard replacements, plus free refreshments and exclusive gifts. OPPO also takes pride in its holistic approach when it comes to after-sales service. From bang-for-the-buck entry-level and mid-range models to top-of-the-line flagship variants, OPPO Care covers everything.
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