Opinion | Anthony Klotz: 'For employees who are exiting the pandemic feeling burned out and considering a career change, know that you are not alone.' - NBCNewsTHINK
But the fact remains that turnover is often disruptive and expensive, especially given that the employees who are most able and likely to quit during times of changeSo what should organizational leaders do? During this transition, it may be tempting to demand that work returns to the way it was and deem employees who do not want to return to the old normal as entitled or uncommitted.
. Instead, managers should recognize that to retain their workers, a new normal may be required. The question is, what should this new mode of working be?There is likely a great deal of variance from one employee to the next regarding how they are coping with work and life right now. Gaining an understanding of what employees are experiencing, and how to respond, is not something that pulse surveys or town hall meetings are well-equipped to provide.
A more personalized, listen-first approach is needed. That means having one-on-one conversations with employees about their well-being and about how their to support their pursuit of happiness and purpose. During these sessions, managers and employees must truly listen to one another to build common ground and allow employees to flourish, thereby driving firm performance in the post-pandemic economy.
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