ChatGPT needs more prominent warning labels.
I don’t think cases like these invalidate the potential of ChatGPT and other chatbots. In the right scenario and with the right safeguards, it’s clear these tools can be fantastically useful. I also think this potential includes tasks like retrieving information. There’s all sorts ofbeing done that shows how these systems can and will be made more factually grounded in the future. The point is, right now, it’s not enough.
This is partly the fault of the media. Lots of reporting on ChatGPT and similar bots portray these systems as human-like intelligences with emotions and desires. Often, journalists fail to emphasize the unreliability of these systems — to make clear the contingent nature of the information they offer.But, as I hope the beginning of this piece made clear, OpenAI could certainly help matters, too.
. This isn’t surprising: a generation of internet users have been trained to type questions into a box and receive answers. But while sources like Google and DuckDuckGo provide links that invite scrutiny, chatbots muddle their information in regenerated text and speak in the chipper tone of an all-knowing digital assistant. A sentence or two as a disclaimer is not enough to override this sort of priming.
Interestingly, I find that Bing’s chatbot does slightly better on these sorts of fact-finding tasks; mostly, it tends to search the web in responses to factual queries and supplies users with links as sources. ChatGPT
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