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In a Salesforce survey of 11,000 global workers, few said their day-to-day role currently involves artificial intelligence. But with the rise of technologies like ChatGPT and a focus on boosting workers’ skills, that’s shifting quickly.
of college graduates think AI could take their job or make it irrelevant in a few years. At SymphonyAI, chief people officer Jennifer Trzepacz says the enterprise AI company is thinking more and more about including AI in how workers operate.
“A lot of people might be anxious about what AI means for them or for their job,” says Trzepacz, but AI is reducing administrative tasks to make room for more time for collaboration and innovation. “AI is part of the future,” she says. “We need to be curious and learn about it.” To help employees learn more about AI uses, Trzepacz says the company has created an initiative called “AI Is For Everyone” to increase awareness of AI applications and technology among employees. David Fontain’s insurance technology company Foresight uses AI in its products to generate safety compliance recommendations for its customers. “[AI] is not just a buzzword,” he says. Rather, it’s already useful at Foresight in practical applications and streamlining work processes, with machine learning and AI taking “the guessing game out of worker safety,” he says. Leaders like Fontain say AI is just another tech evolution that workers need to level up on. And as the shift toward skills-based hiring increases, 82% of managers in Salesforce’s survey cited skills as the most important attribute when evaluating job applicants. Now a hiring manager himself, Nguyen says he looks at job candidates’ Trailhead accounts to determine if they are staying up to date with technologies and if they have an appetite for gaining new skills. “You always have to upskill yourself,” he says.
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