From awkward conversations to healthy disagreements, the skills workers avoid may be the very ones organizations need in the age of AI to build communication and trust
Nirit Cohen covers the Future of Work, bridging trends with solutions.From awkward conversations to healthy disagreements, the skills workers avoid may be the very ones organizations need most in the age of AINearly one in three employees admit they would rather clean a toilet than ask a coworker for help., a 2024 Pryority Group study of workplace behaviors. On the surface, it’s almost humorous. But behind the laugh is a serious problem.
Awkwardness often shows up in small, ordinary moments: asking a colleague for help, introducing yourself to someone new, or admitting you don’t know something. These exchanges are rarely smooth, but they are precisely the moments where trust, belonging, and growth are built. As Pryor explained: “When we're near each other, we inevitably do something wrong.
Avoiding disagreement may appear to keep the peace, but as Jones-Fosu notes, it actually hurts us. Teams that never clash may look harmonious, but under pressure, they crack. Harmony is not health. Conflict avoidance doesn’t make; it makes them fragile. And when people go along to get along, deeper damage can follow. As Jones-Fosu explains:
In his book, Jones-Fosu outlines what he calls the Five Pillars of Disagreement: respect, curiosity, clarity, humility, and consistency. Respect means seeing the person rather than just the position. Curiosity asks to understand rather than to respond. Clarity requires honesty and precision. Humility accepts that one’s perspective may be wrong. And consistency means showing up the same way, every time, so others know what to expect.
Asking For Help At Work Workplace Trust Conflict At Work Skills Social Muscle Discomfort Disagreement Communication Skills Conflict Resolution
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