For the fourth year in a row, internet banking topped the list of complaints fielded by the office of the Ombudsman for Banking Services in SA last year
Credit card fraud and ATM complaints were in second and third place, with the former having had the biggest increase compared with the office’s 2018 statistics.
“We continued to receive new complaints on a daily basis from people who had been victims of fraud and it seems the end of this trend is nowhere in sight,” she said.
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