The new rules will offer dedicated help to people struggling to pay their energy bills.
Ofgem has announced new rules for energy suppliers will come into force this winter. The regulator said that from December 14, energy firms must prioritise vulnerable customers and contact those who miss payments in a crackdown on customer service standards.
He said: "With recent global events increasing pressure on gas prices, it's likely that bills will rise further. This is why the industry needs to do all it can to ensure good customer services and provide help with managing debt, especially for the most vulnerable. "In particular for vulnerable customers, we expect more proactivity and a more sympathetic response."
Get the latest Record Money news Join the conversation on our Money Saving Scotland Facebook group for energy and money-saving tips, the latest benefits news, consumer help and advice on coping with the cost of living crisis.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Energy suppliers must prioritise assistance for vulnerable customers, regulator saysOfgem aims to improve customer service for all households but says firms should put vulnerable customers' enquiries first as millions struggle to pay bills.
Read more »
Don’t cry for me O2 Arena: Madonna faces £300,000 fine after 'breaching' strict venue rulesMadonna faces a hefty fine after she broke a strict curfew rule while performing at the O2 Arena over the weekend.
Read more »
The four city roads where new driving rules will be put in placeNottingham City Council has been granted extra powers to tackle traffic offences by the Department for Transport and aims to start enforcement against 'rule-flouting drivers' soon
Read more »