Ofgem launches urgent investigation into British Gas after claims debt firm broke into homes to fit prepay meters

You cannot forcibly install prepayment meters in vulnerable households - it is against the Ofgem rules, says National Energy Action chief executive Adam Scorer. He adds: 'when the rules aren't enforced we get this abomination' KayBurley: 📺 Sky 501

Ofgem, the energy regulator, is launching an urgent investigation into British Gas following allegations the company sent debt collectors who broke into customers' homes to install prepayment meters.

"These are extremely serious allegations from The Times. We are launching an urgent investigation into British Gas and we won't hesitate to take firm enforcement action," an Ofgem spokesperson said. "The energy crisis is no excuse for unacceptable behaviour towards any customer, particularly those in vulnerable circumstances."

We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

SkyNews /  🏆 35. in UK

United States Latest News, United States Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

British Gas suspends force-fitting prepayment metersIt follows a report that agents broke into the homes of vulnerable people to install the equipment.
Read more »

British Gas suspends force-fitting prepayment meters as 'unacceptable' allegations emergeBusiness Secretary Grant Shapps says he is 'horrified' by the findings and said the energy minister would hold a meeting with British Gas 'in the coming days'.
Read more »

British Gas suspends force-fitting prepayment metersIt follows a report that agents broke into the homes of vulnerable people to install the equipment.
Read more »

British Gas halts use of warrants to force fit prepayment metersBRITISH Gas yesterday halted the use of warrants to force entry into customers’ homes and fit prepayment meters. The climbdown came after an undercover reporter claimed third-party firm Arvato Fina…
Read more »

'No Bregrets' - Senior councillor says Brexit must happen“There is no British government brave enough to ignore the British people' Lincolnshire
Read more »

Homes and sports centre evacuated after gas leak in Scots town as rail line shutA gas leak was discovered in Carnoustie, Angus, on Wednesday evening, with some of the local are closed down for safety reasons.
Read more »