An arbitrator faulted an advice nurse and a doctor in the death of Ken Flach, a tennis champion who won four Grand Slam titles.
The widow and children of Ken Flach, a tennis champion who lived in Novato, have been awarded nearly $3 million following a medical malpractice lawsuit against Kaiser Permanente.
“They insist that you go through an advice nurse as opposed to just calling the doctor directly to set up an appointment, which was what I was trying to do,” Flach said. “You should have the option of calling your own doctor.” After a 15-minute conversation, the nurse scheduled a telephone appointment with the physician to take place four hours later.
The ER doctors also determined that Flach had acute respiratory failure, renal failure, septic shock, hemoptysis and neutropenia, presumably due to the pneumonia. Hemoptysis is spitting up or coughing blood, while neutropenia is a deficiency in a certain type of white blood cell. Christina Flach said, “It doesn’t matter what their practices are, if people aren’t seen they’re going to die.”
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