Paige Williams writes that an ambitious experiment in Minneapolis is changing the way librarians work with their homeless patrons and challenging how we share public space.
On a recent Friday, Hansen-Miller helped a new immigrant from Afghanistan with some paperwork, then greeted her next visitor, Robert Blood, a skinny, soft-spoken former cook with eyeglasses and a goatee. He had on a puffy jacket and wore a baseball cap over his shoulder-length hair. Blood had been mostly unhoused for about seven years when, last summer, Hansen-Miller helped him land a studio apartment on the tenth floor of a public-housing building downtown, for sixty-one dollars a month.
” The new model for hiring and recruiting security is embodied by Brandon Butler, a big guy with calm energy who was promoted to security supervisor because, as Young put it, “he recognized the humanity in our patrons even when he had to enforce the rules.” Security officers undergo training in de-escalation, crisis intervention, implicit bias, and “trauma-informed” response.
Homelessness Minneapolis Minnesota Social Workers
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