For some subscriptions, canceling can be harder than you might think.
On Amazon, it’s like a maze trying to figure out where to cancel. On Netflix, it’s simple to find the cancel button, but it may not work.“I went on the website, canceled the account, got a nice email saying we’re sorry to see you go,” he described. “Your account will end on September 11th.”
“I get an email saying, as you requested, your membership has been restarted, which I most certainly did not,” he recalled.“At that point, I was like, okay, no point in continuing with Netflix,” Council said. “They’re just not going to take cancel for an answer. Going to the credit card company.”“I would say maybe every company or many companies use something that a lot of us would call a dark pattern in some sense,” said FTC Regional Director Chuck Harwood.
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