What have been New Yorkers’ top inquiries and service requests to the city’s 311 service over the past two decades?
What have been New Yorkers’ top inquiries and service requests to theAccording to new data released by Mayor Eric Adams and his chief technology officer, Matthew Fraser, the top inquiry noise from a neighbor and the top service request was to the city Department of Housing Preservation and Development for apartment maintenance — clocking in at 2,218,794 inquires and 7,418,404 requests respectively.
“Since its launch two decades ago, NYC311 has become an indispensable resource for New Yorkers looking to make a noise complaint, report a cleanliness issue, learn whether alternate side parking is in effect, and so much more,” Adams said in a statement. The periods with the highest 311 contact volumes took place during separate blizzards in 2011 and 2013 and Hurricane Sandy in 2012, according to the report. Other high-volume stretches came around the launch of the IDNYC program in 2014 and the onset of the COVID-19 pandemic in early 2020.
“As a part of the new Office of Technology and Innovation, NYC311 has laid much of the foundation for how the city can use technology to meet New Yorkers where they are,” Fraser said. “Thank you to the NYC311 team for continuing to push the boundaries of what is possible within city government, and for their relentless dedication to helping New York run better.”
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