Amid the winter crisis gripping the NHS, Sky News took to the road with the West Midlands Ambulance Service to see the daily pressures facing health workers first-hand.
"It said on the television only call if it's a matter of life and death," Norma tells Danny.He tells her to call straight away in future. They're worried patients who need help have been put off calling by the advice given on strike days.
"When I rang my heart sank because they stop halfway through and say use www... we're not on world wide web," she says."I'm not moaning really, it's just that we haven't kept up to date with our technology".10am: Woman refuses to 'freeze' in A&E despite blood clot fear Back outside in the ambulance, their radio beeps to let them know it's been 12 minutes since they handed Edward over.The next stop is an elderly patient whose district nurse fears could have a blood clot in her leg.Her daughter explains they went to A&E a couple of weeks ago and spent hours waiting in a freezing corridor. They don't want to go back.They agree to take her to a same-day emergency care unit at the hospital in Nuneaton.
They wheel her into the ambulance and carry out ECG tests. Her heart rate is dropping, there's a risk it could stop.Machines beep and the patient tells them she's scared.
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