Rebecca Hilsenrath, the Parliamentary and Health Service Ombudsman, has submitted evidence to an investigation into the NHS led by Professor Lord Darzi
Nationwide clapping for the NHS during the pandemic may have 'dangerous' as 'no organisation can be a national religion', the health service ombudsman has stressed. Rebecca Hilsenrath, the Parliamentary and Health Service Ombudsman, insisted that 'no organisation should be beyond constructive criticism' in the midst of an investigation into the national health service led by Professor Lord Darzi.
"I think it does speak to a change in attitude towards the NHS and a far lower degree of happiness with services," Ms Hilsenrath said in an interview with the publication, commenting on the rise in complaints from 18,727 received in 2020/21. "Of course, people were enormously grateful for the extraordinary efforts that people in NHS went to during that time, including risking their own personal safety.
The health service ombudsman then continued: "There is an argument I have heard that clapping for the NHS during the pandemic was quite a dangerous thing to do … because no organisation can be a national religion, and no organisation should be beyond constructive criticism. I don’t think that it is helpful for any organisation to be treated as religion."
“When big things go wrong and terrible things happen you get the NHS saying ‘never again’, but actually it’s just not true. Being patient-centric lies at the heart of that, because until the NHS listens more with people when things go wrong and before they go wrong, of course, those mistakes will continue to be made.”
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