Since 2019, at least 48 families have filed complaints against the funeral home over various alleged deceptive and predatory practices.
A local funeral home chain has come under fire for what the Department of Consumer and Worker Protection says are egregious practices that are exploitative of grieving families.
Since 2019, at least 48 families have filed complaints against the funeral home over various deceptive and predatory practices, DCWP officials said. Others said they either got the remains of their cremated family later than expected or had to sift through a pile of others to find what belonged to them.
The city is seeking restitution for the victims and civil penalties. The owners declined to comment on the claims.
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