New York Attorney General Letitia James, along with her counterparts in Connecticut and New Jersey, are demanding refunds from Optimum for subscribers denied access to MSG Networks channels since January 1st due to a contract dispute.
New York Attorney General Letitia James , along with her counterparts in Connecticut and New Jersey, are demanding that Optimum , a cable provider owned by Altice USA, issue refunds to subscribers who have been denied access to Madison Square Garden Networks (MSG Networks) channels since January 1st. The dispute stems from a contract standoff between Altice USA and MSG Networks, resulting in the blackout of key sports and entertainment channels from Optimum cable packages.
This blackout has left Optimum customers unable to watch games for teams such as the New York Knicks, New York Rangers, New York Islanders, New Jersey Devils, and Buffalo Sabres. The attorneys general argue that Optimum customers have been unfairly charged for channels they cannot access and are calling for automatic refunds to compensate for these lost services. They are urging Altice to streamline the refund process, eliminating the need for customers to navigate a claims system.James previously appealed to both Altice and MSG to resolve their negotiations promptly to prevent service disruptions for New York consumers. Now, the attorneys general are taking a more assertive stance, demanding accountability from Altice for failing to deliver on its promised services. While negotiations between the two companies continue, Optimum customers remain caught in the middle, paying for programming they cannot view. Optimum maintains that it has been actively mitigating customer disruption through personalized assistance and alternative solutions, including offering discounts on alternative sports streaming services and suggesting new video packages. They emphasize that the legacy video model is flawed and advocate for a more consumer-centric approach that provides greater choice and flexibility. Altice has accused MSG and its chairman, James Dolan, of refusing to engage in good faith negotiations due to MSG Networks' significant financial burdens. Reports indicate that MSG Networks is exploring a potential deal to avoid bankruptcy and has defaulted on its loans, prompting lenders to extend the payment deadline multiple times
Business Sports Optimum MSG Networks Altice USA Cable Blackout Refunds Attorney General Letitia James New York Knicks New York Rangers New York Islanders New Jersey Devils Buffalo Sabres
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