A viral controversy over the use of facial recognition technology to bar customers from New York City performance venues has drawn the attention of New York Attorney General Letitia James.
New York Attorney General Letitia James speaks during a press conference, Sept. 21, 2022, in New York."MSG Entertainment cannot fight their legal battles in their own arenas," James said in a statement on Wednesday.
"Madison Square Garden and Radio City Music Hall are world-renowned venues and should treat all patrons who purchased tickets with fairness and respect," she added. "Anyone with a ticket to an event should not be concerned that they may be wrongfully denied entry based on their appearance, and we're urging MSG Entertainment to reverse this policy.
In a statement to ABC News earlier this month, a spokesperson for MSG Entertainment defended the company's use of facial recognition software. "Facial recognition technology is a useful tool widely used throughout the country, including the sports and entertainment industry, retail locations, casinos and airports, to protect the safety of the people that visit and work at those locations," the spokesperson said.
"Our venues are worldwide destinations and several sit on major transit hubs in the heart of New York," the spokesperson added. "We have always made it clear to our guests and to the public that we use facial recognition as one of our tools to provide a safe and secure environment for our customers and ourselves."
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