It's been nine years since an unemployed motorcycle mechanic entered Terminal 3, and yet Jason Pantages can only barely speak about that fateful day.
On Nov. 1, 2013, Paul Ciancia entered Terminal 3 at LAX, carrying around two pieces of luggage zip-tied together. Hidden inside his modified luggage was a semiautomatic rifle. When the soon-to-be gunman arrived at the security checkpoint, he pulled out his rifle and opened fire on TSA Officer Gerardo Hernandez, wounding the father of two.
"I'm a product of LA, school system, the community," he said."Being one of them has helped me truly understand the workforce." Despite the organization having zero critical incidents, there have always been some complaints — something that Pantages hopes to change.
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