Self-assessment helplines are set to close for part of the year from April 8.
HM Revenue and Customs has announced permanent changes to its telephony services from next month as it continues encouraging people to get the information they need and carry out their transactions online wherever possible. HMRC said that changes to self-assessment helpline services to encourage people to go online first have been successfully trialled over the last year and are being rolled out to become a permanent feature of the way HMRC supports customers from April 8, 2024.
The PAYE helpline will no longer take calls from customers relating to refunds, and customers will be directed to use HMRC's online services. “Changing our services to encourage customers to self-serve online wherever possible will allow our helpline advisers to focus support where it is most needed - helping those with complex tax queries and those who are vulnerable and need extra support.
Sign up to our Record Money newsletter and get the top stories sent to your inbox daily from Monday to Friday, including a special cost of living edition on a Thursday - sign up here.NEW - Get our money news alerts on your phone by joining our Daily Record Money WhatsApp community.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
HMRC makes 'permanent' change for all self-employed peopleHuge HMRC changes come into effect on Monday, April 8
Read more »
Martin Lewis urges people to claim up to £1,256 from HMRC before April deadlineHMRC paid over £1,000 into one viewer’s bank account within two weeks of claiming.
Read more »
Families urged to apply now for £252 HMRC payment – before April deadlineLow-income couples could be in line for a cash boost worth hundreds of pounds – but the deadline is fast approaching
Read more »
HMRC giving £900 to workers with this code on pay slip from AprilHMRC is handing money back to workers
Read more »
Date new DWP payment rates will start for all benefit claimantsBenefit payments from the DWP and HMRC will increase in April
Read more »