Davey Winder is a technology journalist who covers cybersecurity news and research. He’s covered everything from the true story behind the hacking of Donald Trump’s nude photos to a record-breaking ransomware payment of $75 million.
Update, Oct. 13, 2024: This story, originally published Oct. 11, includes details of a new Google anti-scam alliance initiative, a new warning about legitimate-looking support scams and details of Google’s Advanced Protection Program to protect high-risk accounts.against those who would compromise your Gmail account—but hackers using AI-driven attacks are also evolving. According to Google’s own figures, there are currently more than 2.5 billion users of the Gmail service.
Unsurprisingly, then, Mitrovic wasn’t falling for this and ignored the notification that appeared to originate from the U.S. and a missed phone call, pertaining to be from Google in Sydney, Australia, some 40 minutes later. So far, so relatively straightforward and easy to avoid. Then, almost exactly a week later, the fun started in earnest—another notification request for account recovery approval followed by a telephone call 40 minutes later.
Googling the phone number he was being called from while speaking, Mitrovic discovered that it did, indeed, lead to Google business pages. This alone is a clever tactic likely to fool plenty of unsuspecting users caught up in the panic of the moment, as it wasn’t a Google support number but rather about getting calls from Google Assistant. “At the start of the call, you'll hear the reason for the call and that the call is from Google.
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