In 2021, the Department of Home Affairs said it wanted to expand its satellite branch strategy to at least 70 bank branches across the country, with the rollout expected to start on 1 July 2022. However, over a month after the planned start date, there has been no word about new branches or services on offer.
In 2021, the Department of Home Affairs said it wanted to expand its satellite branch strategy to at least 70 bank branches across the country, with the rollout expected to start on 1 July 2022.
The banks which offer DHA services – including Standard Bank, Nedbank, Absa and FNB – said that there is a growing demand among their customers to make use of the satellite offices, and they remain engaged in discussions with the department on how to expand the services to more regions. Nedbank said that customers are currently able to apply for an ID document at branches that represent the DHA. It anticipates that once finalised, the SLA agreement may include expanded services, irrespective of which bank the DHA site is associated with.
The service is currently available in seven FNB branches in Gauteng, KZN, the Western Cape and Limpopo. The bank said it sees potential for expansion of DHA services to Mpumalanga and the Eastern Cape. Standard Bank said that queries regarding the rollout of more bank branches participating in DHA services should be directed to the department for insights, as it is up to the DHA to plot the path forward.The department previously attributed the delay in bank branch expansions to a lack of available skills and staff to fill the positions.
At a press briefing about its new digitisation strategy, however, Motsoaledi said that the process of making it easier to service communities was ongoing, mentioning its partnership with the banks as one of the key measures in place to cut down queue times at offices.
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