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A dynamic Internet Service & Network Specialist seeks the technical expertise of a Network Engineer whose core role will be to contribute high-level support such as strategic planning of network upgrades and high-level network performance analyses. You will focus on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to customers. Support functions will extend from testing and troubleshooting problems to regular maintenance.
Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager and Network Security Technical Manager. Maintain record via timely updates to Heat, including accurate information pertaining to actions taken, resolution description and resolution date/time.Maintain service and quality levels according to of the company business standards, processes, and procedures.
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