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The purpose of the position is to deliver senior level technical support, network design and architectural expertise, network maintenance, incident and problem management for the company and its customers within agreed timelines and SLA. This position will also be responsible for network projects implementation.
Minimise cost of FE hours by ensuring proper preparation by the company engineer – Minimum of 1 hour, maximum of 3 hours Hand over projects for monitoring and post implementation support – Positive feedback from Projects ManagersReceive tickets logged and respond to request from Customer – Respond within 1 hour to ticketMonitor and report on device capacity and health – Accurate reporting regarding IOS, bugs, traffic shaping, device health, patchDiagnose reported and escalated incidents, identify problems and root causes – Ensure compliance with ITIL/ISO standardsDeal with Customers, either telephonically, Skype...
Minimise cost of FE hours by ensuring proper preparation by the company engineer – Minimum of 1 hour, maximum of 3 hours Hand over projects for monitoring and post implementation support – Positive feedback from Projects ManagersReceive tickets logged and respond to request from Customer – Respond within 1 hour to ticketMonitor and report on device capacity and health – Accurate reporting regarding IOS, bugs, traffic shaping, device health, patchDiagnose reported and escalated incidents, identify problems and root causes – Ensure compliance with ITIL/ISO standardsDeal with Customers, either telephonically, Skype...
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