Netflix managers send candid emails that detail why a staffer was fired to their coworkers. Co-CEO Reed Hastings unpacks the philosophy behind the practice.
Netflix built a corporate culture around lofty tenents like "freedom and responsibility," and "honesty."explains its reasons for letting the personCofounder and co-CEO Reed Hastings explained the philosophy behind those emails, and the company's culture of transparency, in his new book with Erin Meyer, "No Rules Rules: Netflix and the Culture of Reinvention.
Case in point: After firing an employee, Netflix explains its reasons for letting the person go in an email to the employee's department , which could be hundreds of people.said that they struggled with writing these emails, and how much to detail to include. One former staffer, who had written multiple "postmortem" emails, said he often tried to be generous about the reasons employees were fired, but was encouraged by human resources to be forthright.
If a staffer is departing or taking time off for personal reasons — Hastings uses an example of an executive who entered rehab — it's enough to say "personal reasons." But for performance-related issues in the workplace, he said transparency is best. Jake made a meaningful impact over his many years at Netflix and for some, this will come as a shock. He did a lot of great work. But I'm confident that the feedback I've collected is clear and led to us needing to make this change.
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