As U.S. air carriers see record pandemic-era travel, customers are taking to social media to vent their frustration over two-, three- and four-hour wait times to reach a reservation agent at the nation's largest airlines.
American Airlines told ABC News it's taking the unprecedented step of temporarily bringing back several hundred of its reservation agents who had accepted early retirements or buyouts last year. The airline plans to keep the agents working through the busy summer months while it hires and trains hundreds of new agents.
Twenty-five percent of American's reservation agents took buyouts and temporary leaves of absence last year, according to the airline.United Airlines said it is alsoHowever, hiring airline reservations agents can take months. And after the initial interview process, applicants must pass drug and background checks. American then said it takes four weeks of classroom training before an agent can take calls.
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