Jermaine Ong is a Digital Content Producer at ABC 10News/KGTV in San Diego.
SAN DIEGO – The City of San Diego announced Tuesday that it is refunding 690 Public Utilities Department customers who qualified for federal COVID relief credits but were instead billed.
Jonathan Behnke, the director of the IT department, said in a statement, “We took immediate action to address this mistake, and we sincerely apologize for the inconvenience that customers have experienced as a result of this issue. Over the past year we’ve been focused on improving customer service and communication with San Diegans. The Department of IT is implementing processes that will ensure this type of issue never happens again.
“The city will also refund any bank overdraft charges or other fees or penalties that customers may have incurred and will seek reimbursement from the IT vendor for those costs,” officials stated.
San Diego Covid Relief Funds San Diego Public Utilities Department
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