A couple's trip was cut short by an outbreak of war. Then they struggled to get their money back from a rental car company.
A couple's trip was cut short by an outbreak of war. Then they struggled to get their money back from a rental car company.John Curtner’s two-month trip to the Middle East last fall with his wife started as an exciting journey through Israel, Jordan and Egypt. They rented cars from Hertz to help get around.
"We did our traveling to Jordan and to Egypt. And then we came back and we picked up a second car for a month scheduled from the 1st of October to the 31st of October, and then on the 31st of October, we were scheduled to go home,” Curtner told NBC 5’s Kristi Nelson.Hamas gunmen launched a surprise attack on Israel from Gaza.“In Google Flights, you can actually put in for your destination the word 'anywhere," Curtner said.
"We got to a point where we just said, hey, you know what? We have to stop for today and pray on it and go back at it the next morning. So the next morning, my wife got on the computer and started up and immediately got a flight," Curtner continued.They headed to the international airport in Tel Aviv-- hearing reports of rockets fired at the airport, as well as in the northern area where they'd been staying.
"I think in one month's time I made, 10 or 12 calls to Hertz just to try to keep getting someplace and kept getting bumped around and then had another 15 email exchanges between them, and, and nothing was happening. Then we got a bill." That was followed by a collections letter, and then a cancellation of their gold membership status. That’s when Curtner contacted NBC 5 Responds for help. The consumer investigations team was able to get a refund for Curtner of $685.54.Crime and Courts
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