NatWest Bank is closing five branches in East Yorkshire and Lincolnshire due to a surge in digital banking usage. The bank emphasizes its commitment to providing personalized digital services and refreshing its remaining branch network.
NatWest has announced plans to close five of its branches in East Yorkshire and Lincolnshire , citing a shift towards digital banking . The closures will affect branches in Willerby, Goole, Bridlington, and Beverley in East Yorkshire , as well as an unspecified location in Lincolnshire . The Willerby branch will close on 29 April, followed by Goole on 14 May, Bridlington on 11 June, and Beverley on 25 June.
In a statement, a NatWest spokesperson explained the decision, emphasizing the increasing popularity of digital banking services. They revealed that over 80% of active current account holders now utilize digital platforms, and over 97% of retail accounts are opened online. The bank aims to adapt to these evolving customer preferences by investing in its digital offerings and providing more personalized experiences.NatWest also highlighted its commitment to refreshing its branch network, with plans to invest over £20 million in 2025 to enhance customer service, improve branch aesthetics, and reduce environmental impact. The bank recognizes that the transition to digital banking may pose challenges for some customers, particularly the elderly and vulnerable. To address this, NatWest stated that it is actively reaching out to affected individuals and offering support during the transition. Last year alone, they made over 200,000 calls to customers to ensure a smooth process
Natwest Bank Closures Digital Banking East Yorkshire Lincolnshire
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