The UK banking giant is piloting a new version of its chatbot, dubbed Cora+, from Monday.
NatWest has apologised to customers after its online and mobile banking services suffered outages on Tuesday morning
Major high street banks have been making strides in recent years to modernise their online and mobile banking services, which they say has coincided with fewer customers visiting their branches. NatWest said it is one of the first banks in the UK to deploy generative artificial intelligence through a chatbot, which will enable it to have more human-like conversations with customers.
The bank is hoping Cora will be able to have even more human-like capabilities once it is fully rolled out, including making proactive suggestions about what a customer can do to manage their finances more effectively.
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