Consumer technology has trained users to expect and deal with crashes and other bugs. When the whole world runs on AI, the inevitable glitches will have greater consequences.
I don’t think I’m alone when I confess that my streaming strategy is a mess. In fact, calling it a strategy is overly kind. I pay for a number of services, all of which cost more every year, and I still keep hearing of shows I want to see on streamers I don’t have. Maybe there are people who carefully analyze what’s available and keep unsubscribing and resubscribing, then methodically bingeing what they miss and deactivating again.
When we encounter any issues, like this one, we address them immediately, and deploy a fix when possible. Once an update is available, the Roku TV will automatically install it, and no further action is needed by the user. Two words in this statement popped out to me like a flying dinosaur in a mixed-reality headset: when possible. When I flagged this in a subsequent call, Roku reassured me that a fix for my issue will happen.
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