MTN has angered numerous uncapped fixed-LTE and fixed-5G customers by making two abrupt changes to the fair usage policy (FUP) of its MyMTN Home Wi-Fi plans within two months.
MTN has angered numerous uncapped fixed-LTE and fixed-5G customers by making two abrupt changes to the fair usage policy of its My MTN Home Wi-Fi plans within two months.
However, MTN applies an FUP that throttles speeds to its Home Wi-Fi plans, which neither of the other two options has.Even on the entry-level, the minimum throttled speed of 2Mbps was 20% the maximum 10Mbps speed before the FUP kicked in. Following MTN’s changes, it has been reduced to 512kbps, 5% of the maximum speed.
The table below summarises how the MyMTN Home Wi-Fi FUP changes impacted each package’s throttled speeds after hitting their respective FUP thresholds.An FUP is typically part of the terms of service that allows a broadband service provider to impose certain specified limits on a connection to manage network stability.
Throttling for substantial usage is often a necessary compromise on affordable packages that could be in higher demand.
Fixed 5G Fixed-LTE Headline MTN Mymtn Home Wi-Fi Uncapped Internet Uncapped Mobile Broadband Uncapped Mobile Data Broadband
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