The Money blog is a hub for personal finance and consumer news and tips. Today's posts include returns policy changes from ASOS and more stories of hotels cancelling rooms when Oasis are playing. Listen to a Daily podcast episode on the winter fuel allowance as you scroll.
ASOS has announced it will soon be making changes to its 'fair use' policy - leaving many wondering if it will become the latest retailer to scrap free returns.The online fashion giant sent an email to premier and non-premier members over the weekend, explaining it would be making changes to its fair use policy in relation to returns 'in the next couple of weeks'.It said the new policy would apply to a 'small group of customers', but did not give any more details.
Corin Camenisch, of financial technology company SumUp, said customers may be less inclined to keep shopping with certain retailers if they face an additional cost to return unwanted or faulty items.'However, if the policy is implemented on a case-by-case basis and only affects customers who are so-called 'serial refunders', like it is in the US, customers may not notice a difference,' she said.
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