PUTRAJAYA: The initiative to establish the Malaysian Ombudsman, a platform for the public to voice their grievances against the public service deliver...
: The initiative to establish the Malaysian Ombudsman, a platform for the public to voice their grievances against the public service delivery system, is an important milestone for the country in its efforts to improve governance in the public service delivery system, said Chief Secretary to the Government Tan Sri Mohd Zuki AliHe said the Ombudsman is an independent body that practices impartiality in resolving maladministration complaints.
“I hope that the Malaysian Ombudsman that will be established soon will continue the legacy of the Public Complaints Bureau and be a complement to the government in upholding transparency and accountability,“ he said at the Public Complaints Bureau Awards Ceremony here today. Mohd Zuki said if the management of public complaints is made a strategic core in ministries and agencies, the country’s public service will be better as the number of complaints received can be reduced.
Meanwhile, on the Raqib Madani programme, Mohd Zuki requested that the programme that has been implemented in all ministries this year also be extended to the state government administration.
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