The FTC said that Microsoft violated the Children’s Online Privacy Protection Act.
. “This action should also make it abundantly clear that kids’ avatars, biometric data, and health information are not exempt from COPPA.”
Microsoft, based in Redmond, Washington, required anyone using the Xbox Live service to register with a name, email address and age information, reported. The FTC charged that Microsoft continued to collect and retain data even when it was aware of users under the age of 13, according to the business news website., Microsoft retained the data it collected from children during the account creation process from 2015 to 2020 -- even when a parent failed to complete the process.
Dave McCarthy, Microsoft’s corporate vice president for Xbox, outlined several steps the company will take in a“Regrettably, we did not meet customer expectations and are committed to complying with the order to continue improving upon our safety measures,” McCarthy . “We believe that we can and should do more, and we’ll remain steadfast in our commitment to safety, privacy, and security for our community.”
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